Service Centre Analyst

Job Type:Contract
Salary: £16.46 - 16.46 per hour/hour

Service Centre Analyst

16.46 per hour PAYE / £20.51 per hour Umbrella PAYE

To provide customer focused services ensuring that user disruption is minimised working as part of a team providing support and maintenance of desktop equipment, systems and mobile devices across the Council.

To ensure that calls are dealt with within agreed service levels, are prioritised and escalated appropriately.

Provides support to Users across various platforms and software and following agreed procedures, investigates problems and other requests for support and determines appropriate actions to take.

Takes action on known errors within the scope of own competence and uses documented workarounds, logging such actions and advising system owners or specialists when management or specialist attention is required.

Provides specialist technical expertise in the installation and maintenance of system software such as operating systems, data management products, office automation products and other utility software.

Carries out agreed operational procedures and contributes to the implementation of maintenance and installation work. Identifies operational problems and contributes to their resolution.

Do you have a good understanding of IT infrastructure (hardware, databases, operating systems, local area networks etc.)?

Do you have experience of: installing and maintaining hardware systems; installation, testing and commissioning of supplier specific equipment and software; controlling and managing IT assets (or configuration items) including hardware, software, documentation, services, suppliers and network facilities?

Do you have the ability to understand a problem or situation by breaking it down systematically into its component parts and identifying the relationships between these parts?

Do you have a knowledge of: IT infrastructure, “System" software which controls activities such as input, output, dynamic resource; allocation, and error reporting, within the operation of a computer configuration. Software that enables the user to create, populate and manipulate data structures?

Do you have a Microsoft Certified System Engineer Certification (MCSE) or equivalent qualification?

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