Customer Service Adviser

Posted:23/01/2020
Job Type:Contract
Salary: £10.14 - 10.14/hour
Location:Shropshire
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 We have a vacancy within the Face to Face section of Customer Services at Shropshire Council. You will be providing a face to face customer service role to the residents of Shropshire Council so previous face to face customer services experience is required. You will need to be a quick learner. Knowledge of the services provided by a council and knowledge of council systems would be beneficial. You will be: • handling enquiries about council services • helping customers apply for services and report issues • handling paperwork and verification • dealing with homelessness and customers in crisis situations The team deals with face to face enquiries for Shropshire Council but also has the remit of encouraging customers to self-serve by using our telephone and computer facilities at our sites. This placement will predominantly be based either in the North of the county or in Shrewsbury but the successful person could be asked to provide cover at any of the following face to face customer service points throughout Shropshire (Bridgnorth, Oswestry, Ludlow, Shrewsbury, Market Drayton and Whitchurch). This placement is for 2 months initially with the potential to extend. The hours per week may vary as our sites have different opening hours but they will range from 28 to 34.5 hours per week. The rate of pay will be £10.14 per hour. Applications will be looked at on 24/01/2020 and telephone interviews will be held on 31/01/2020. Please provide a telephone number for each applicant so we can make contact. Please find JD and person spec attached.

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